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Remortgaging – John and Kate, Hertfordshire

Meet John and Kate

John and Kate live in Hertfordshire with their one child. John is an Operations Manager in the City, whilst Kate is a stay-at-home mum.

Why did John and Kate come to us?

John and Kate were seeking a competitive remortgage to replace their existing one ahead of fixed-rate expiry.

They were also hoping to raise additional funds for home improvements, including a new kitchen.

What did we do to help?

We arranged a mortgage on a highly competitive rate, having conducted extensive whole of market research on their behalf.

We made the application process as straightforward and efficient as possible for them and ensured a timely completion to avoid slipping onto the current lender’s standard variable rate.

The outcome

John and Kate now have a new, competitive mortgage in place.

Their monthly payments are lower, and they’re now ready to finance the home improvements that they had been hoping to complete.

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Your home or property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Think carefully before securing other debts against your home. The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

Altura Mortgage Finance Limited Company Number 11228723. Registered in England & Wales: Becket House, 36 Old Jewry, London, EC2R 8DD.

Altura Mortgage Finance Limited is authorised and regulated by the Financial Conduct Authority. Firm Registration No: 827849 www.fsa.gov.uk/register/home. Not all forms of mortgage are regulated by the Financial Conduct Authority.

There will be a fee for mortgage advice. The precise amount will depend upon your circumstances but a typical fee will be £500.

If you wish to register a complaint, please write to Altura Mortgage Finance Limited, Becket House, 36 Old Jewry, Londond EC2R 8DD or call 020 3786 7270.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

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